You're in the right place if you're looking for help with
To give you the best help as quickly as possible, we've partnered
with the manufacturer who can support you with trouble shooting, booking
a repair or obtaining a spare part.
Call 0870 200 0463
(Monday to Friday 8.30am to 6pm, Saturday 9am to 5pm)
Call 0333 733 4422
(Monday to Saturday 9am to 6pm, Sunday 10am to 4pm)
For everything else, please return faulty items to your store of
purchase or any Superstore or Extra, where we can ensure the item
is recycled as per the Waste Electrical or Electronic Equipment
Express stores are unable to accept returns of items purchased from
a Superstore or Extra.
For full details of our refund policy please click
This does not affect your legal rights.
If you require further information regarding the purchase of your
lightbulbs, please click
Declaration of Conformity Documentation
If you require access to Declaration of Conformity documents for
selected products, please click